IT Team Leader - Helpdesk & EUC

About Liberty

Helping people is at the core of who we are. As Australia’s top non-bank lender, we’ve spent decades providing free-thinking and innovative loans and have assisted over 500,000 individuals in achieving financial stability. Our range of flexible, tailored products and our dedication to creating outstanding customer experiences are at the heart of what we do.

We are a collaborative and vibrant community, driven by our core values. Our vision of leading the finance sector with innovative thinking is guided by FLAIR, our five key principles of being Fair, Learning, Accountable, Invested, and Resourceful. These values shape our perspective, interactions with customers, and relationships with one another.

The Opportunity

We’re looking for an experienced people leader to lead our Helpdesk & EUC/Modern Workplace team. This is a hands-on leadership role for someone who loves developing people, improving how work gets done, and delivering great service in a fast-paced environment. 

This is a core team at Liberty, supporting every part of the business and playing a critical role in keeping people productive and work moving. The team is responsible for keeping technology running smoothly while continuously improving how people work through projects and platform uplift. This includes BAU support and project delivery across Microsoft 365, Intune, Jamf, AV, device and application management and patching, endpoint security, helpdesk support, and migrations (e.g. Slack to Teams, Exchange to O365, cross tenant migrations).  

If you believe support should feel helpful, enjoy working in a broad and impactful role, and are excited about using AI and automation to work smarter - read on. 

What you’ll be doing 

• Lead, coach and develop a Melbourne based team delivering helpdesk support, EUC and modern workplace services 

• Create a strong customer-first service culture - practical, empathetic, and solutions-focused 

• Support your team to manage competing priorities in a busy environment 

• Drive delivery of projects and continuous uplift across tools, processes, and ways of working 

• Identify and implement AI and automation opportunities to free up time for higher-value work that will improve experience 

• Provide clear direction, regular feedback, and meaningful development opportunities 

• Balance people leadership with delivery - removing blockers and keeping momentum high 

• Work collaboratively with other teams and stakeholders across the business to support projects 

Enough about us, lets talk about you

What you’ll bring 

• Proven experience as a people leader, with a track record of coaching, mentoring, and developing teams 

• Background in helpdesk, end user computing, or modern workplace environments 

• Strong customer service mindset - you solve problems, not deflect them 

• Confidence managing multiple priorities and helping others do the same 

• Experience driving change, uplift, or improvement initiatives 

• A proactive, structured, and outcome-oriented approach 

• Curiosity and enthusiasm for AI, automation, and smarter ways of working 

Why this role? 

• Real influence over how the team works and grows 

• A chance to modernise support through AI and automation 

• A leadership role where people development genuinely matters 

• Plenty of variety - no two days look the same 

• Exposure to meaningful, challenging work that makes an impact – this role works across the business, giving it broad reach, high visibility, and real impact 

Why join Liberty Financial Group?

At Liberty, we take pride in fostering a workplace where everyone can bring their true authentic selves. Our free-thinking, diverse and inclusive culture is something we celebrate daily. We are deeply committed to gender equality, disability support, LGBTQIA+ inclusion, mental health awareness, and religious and cultural diversity. As we help people achieve financial stability, we also honor the contributions of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities.


Our dedication to diversity and inclusion extends throughout our workforce and community initiatives. We’re proud to be recognized by Work180 and certified as a B Corporation.

Being named Employer of the Year at the Women in Finance Awards in 2021 and 2023 and Employer of Choice Winner for 2023 at the Australian Business Awards, reflects our ongoing commitment to making Liberty the best place to work. We believe that beyond competitive financial rewards, it's the thoughtful, small touches that truly make a difference in supporting our team's needs and well-being.- we provide access to a large number of great benefits such as:

• Wellness perks including, gym subsidies, free counselling, flu vaccinations, health-checks, massages and private health
• We are social with monthly themed lunches and events, EOY and EOFY parties, and corporate casual dress
• Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Fantastic growth and career progression opportunities with access to online development courses
• There's more?! Yes we have coffee, daily fruit, lunch and constant snacks available anytime!

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

Only shortlisted candidates will be contacted.