Financial Support Specialist - Mortgages (Entry Level/Graduate)
Melbourne, VIC, AU
About Liberty
Helping people is at the core of who we are. As Australia’s top non-bank lender, we’ve spent decades providing free-thinking and innovative loans and have assisted over 500,000 individuals in achieving financial stability. Our range of flexible, tailored products and our dedication to creating outstanding customer experiences are at the heart of what we do.
We are a collaborative and vibrant community, driven by our core values. Our vision of leading the finance sector with innovative thinking is guided by FLAIR, our five key principles of being Fair, Learning, Accountable, Invested, and Resourceful. These values shape our perspective, interactions with customers, and relationships with one another.
At Liberty, we’re proud to be setting the benchmark for great workplaces. Recently recognised as a 2026 5 Star HRD Employer of Choice, 2025 Employer of Choice at the Australian Business Awards, and newly named a 2026 Financial Review BOSS Best Places to Work (500+ employees), our people‑first culture is more than talk, it’s award‑winning. If you’re looking to do meaningful work, grow your career, and be part of a workplace that truly backs its people, you’ll feel right at home at Liberty.
The Opportunity
As a Financial Support Specialist, you'll play a meaningful role in helping customers navigate challenging financial circumstances while delivering positive outcomes for both our customers and our business. You'll manage a portfolio of accounts, supporting customers experiencing financial hardship and working collaboratively to find sustainable solutions.
This is a role for someone who enjoys balancing customer care with commercial decision-making. You'll assess hardship applications, negotiate tailored repayment arrangements, and work closely with customers to understand their individual circumstances. Every day brings a different challenge, requiring strong problem-solving skills, sound judgement, and the ability to communicate with empathy.
Joining a supportive and high-performing team, you'll have the opportunity to develop your expertise in financial hardship, collections, customer outcomes, compliance, and risk management while contributing to a culture of continuous improvement and learning.
What you'll be doing:
- Manage a portfolio of accounts and engage with customers experiencing financial difficulty.
- Assess financial hardship applications and negotiate appropriate solutions.
- Review requests for contract variations and restructuring arrangements.
- Work with customers to establish sustainable repayment solutions and positive account outcomes.
- Build strong customer relationships through empathetic and professional communication.
- Apply sound judgement to balance customer needs with business risk considerations.
- Maintain accurate records and ensure compliance with regulatory obligations and industry requirements.
- Liaise with internal stakeholders, legal representatives and external service providers where required.
Enough about us, lets talk about you
We're looking for someone who genuinely enjoys helping people, can navigate difficult conversations with confidence and empathy, and takes pride in finding practical solutions to complex situations.
You'll ideally bring:
- Experience in financial hardship, collections, customer service, lending, banking or financial services.
- Strong communication and relationship-building skills.
- The ability to negotiate outcomes that support both customer and business needs.
- Sound problem-solving and decision-making capability.
- Strong attention to detail and the ability to maintain accurate documentation.
- Resilience and confidence when managing sensitive customer conversations.
- A customer-centric mindset with a genuine commitment to delivering fair outcomes.
- An appreciation of compliance, risk management and responsible lending practices.
Business, Banking & Finance Graduates welcome to apply!
Why join Liberty Financial Group?
At Liberty, we take pride in fostering a workplace where everyone can bring their true authentic selves. Our free-thinking, diverse and inclusive culture is something we celebrate daily. We are deeply committed to gender equality, disability support, LGBTQIA+ inclusion, mental health awareness, and religious and cultural diversity. As we help people achieve financial stability, we also honor the contributions of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities.
Our dedication to diversity and inclusion extends throughout our workforce and community initiatives. We’re proud to be recognized by Work180 and certified as a B Corporation.
We believe that beyond competitive financial rewards, it's the thoughtful, small touches that truly make a difference in supporting our team's needs and well-being, we provide access to a large number of great benefits such as:
- Wellness perks including, gym subsidies, free counselling, flu vaccinations, health-checks, massages and private health
- We are social with monthly themed lunches and events, EOY and EOFY parties, and corporate casual dress
- Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
- An opportunity to give back to the community with our Lend-A-Hand initiatives
- Fantastic growth and career progression opportunities with access to online development courses
- There's more?! Yes we have coffee, daily fruit, lunch and constant snacks available anytime!
Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.
Only shortlisted candidates will be contacted.